The new computer repair store on Broad Street, Corsica Technologies, offers a variety of services for residences and small- to medium-sized businesses including virus removal, spyware removal, hardware upgrades, hardware replacement, back-up services, wireless network installation for businesses and more.
While many own computers, much fewer know what to do when they break or get a virus. Corsica Technologies, a local chain of computer repair stores that opened its latest location in Middletown, hopes to help.
“We kind of position ourselves as a trusted advisor,” said Dale Walls, president and owner of the company.
He said Corsica Technologies offers a variety of services for residences and small- to medium-sized businesses including virus removal, spyware removal, hardware upgrades, hardware replacement, back-up services and wireless network installation for businesses.
The company can also help people configure or load information onto their Blackberry, iPod or other electronic devices.
Corsica offers these services at their store, at a customer’s site or even over tech support.
“We can sometimes fix them faster over the Internet and over the phone,” Walls said.
Corsica offers Web site design as well.
“We do professional work that’s not template and it’s very custom,” Walls said.
In addition to the services, Corsica has a stock of common items for computers such as wireless routers, network and USB cables, back-up drives, anti-virus software, monitors and occasionally an old computer abandoned by a previous customer and repaired by Corsica.
“We can have things the next day,” Walls said.
Walls originally got his start in the computer business by doing IT work for the U.S. Marine Corps from 1998 to 2002.
“That’s where I got the bulk of my experience, knowledge and leadership,” he said.
He eventually opened his own business for computer repair in 2003. He said he decided to open a fourth location for his company in Middletown after the Corsica location in Centerville, Md., began receiving many calls for service from the Middletown area.
“We were actually getting requests from this area,” Walls said, “from new businesses and the like.”
Walls researched the area and found its growth offered a good opportunity.
He said Corsica tries to be a company that offers service first and a solution second. Corsica makes an effort not to gouge any prices or do expensive repairs when a computer should be replaced instead. They make an effort to have repeat customers and give them the level of knowledge in the process that they want.
“We try to be real open and honest with people,” Walls said.
Most of the employees have A+ Certification and Microsoft Certification, and Corsica is a Microsoft Gold Certified company and a certified Microsoft Small Business Specialist. The company provides services for non-Microsoft computers, however, such as Macs or even open-source operating systems like Linux and Red Hat.
Any repairs have a 30-day warranty included in the service.
“If they have a problem and we get it fixed and the same problem happens again, they can bring it in again,” Walls said.
Services tend to be $65 an hour, with most jobs taking about an hour. Corsica also offers service plans for small businesses, which can offer discounted rates for routine maintenance, backups and repairs based on the business’ network and needs.
“It basically budgets their costs for IT,” he said.
The Corsica help desk, which is local, is open from 6 a.m. to 6 p.m. The Middletown office is located at 600 N. Broad St., Unit 4 and is open from 9 a.m. to 6 p.m. Monday through Friday.
The grand opening for Corsica is Monday, Dec. 8.
For more information, call 376-5765.