A call center has been set up to provide assistance to impacted users of Delaware Job Link whose personal information may have been part of a data breach of the American JobLink Alliance website.
Any past user of the website can access the call center by dialing 844-469-3939 from 9 a.m. to 9 p.m. Mondays through Fridays.
The America’s JobLink web-based system that links job seekers with employers in Delaware and nine other states was hacked by a malicious third party between March 13-14.
Nearly 253,420 users dating back to 2007 may be impacted, including 200,201 of these users whose names, dates of birth and Social Security numbers were potentially breached.
DOL staff immediately notified the public and launched its response plan to help impacted users. As part of its response, AJL hired an independent forensic firm and brought in the FBI to investigate the breach, which was discovered three weeks after a hacker created a job seeker account in an AJL system.
The hacker then exploited a vulnerability in the application code to gain unauthorized access to certain information of other job seekers. This vulnerability has since been eliminated. This is the first such data breach in the 50-year history of AJL.
Delaware has contractual agreements with AJL that the state demanded to protect and secure sensitive public information. Specifically, there are contractual conditions to which AJL was required to agree and adhere as the vendor and host of the JobLink site. One of those conditions is, in the event of a breach, AJL agrees to provide three-year free credit monitoring, call center and communications about the breach.
Individuals may request a fraud alert and or a credit freeze on their file. They may also contact the IRS Identity Protection Specialized Unit at 800-908-4490.
For information, contact the Delaware Division of Revenue at 800-292-7826 or 856-5358 or visit revenue.delaware.gov..