The city of Dover is accepting applications for two full-time 911 dispatchers
The city of Dover is accepting applications for two communications operators in the city’s police department’s 911 Communication Center.
The essential function of these positions is to dispatch emergency services in response to calls for assistance. The position is responsible for answering emergency services phones (911 phones), dispatching appropriate emergency services, maintaining emergency reference materials and obtaining service in event of equipment failure.
The communication operators work under general supervision, independently developing work methods and sequences. These positions are responsible for maintaining various logs, charts, and recordings to provide records of all emergency and non-emergency actions for follow-up investigative, administrative, or legal action. In addition, they monitor the building security system, including security cameras.
A high school diploma, GED, or specialized vocational training such as DELJIS, NCIC or Smart 911 is required. These positions require normal visual acuity and field of vision, hearing, speaking, and color perception as well as good physical and mental health. Psychological testing and a physical exam will be pre-employment requirements.
Candidates must have the ability to work rotating shifts. The schedule is currently 12-hours. The positions require three (3) months of related experience with operating computers and understand basic computer functions; experience in DELJIS and NCIC is helpful. Experience with Microsoft Outlook is preferred. The ability to remain calm in crisis situations is vital. Ability to speak clearly and distinctly, and deal tactfully with the public is required. A dispatching test will be required of all candidates.
These are full-time positions with pay starting at $17.10 an hour.